POSITION SUMMARY:

Taking calls, work incidents in the queue, answering letters and make call backs. Handle special orders and special merchandise problems. Monitor and correct product information.

POSITION RESPONSIBILITY:

1. Take incoming calls and provide product information; make call backs, work in incident queues, and answer letters for the product group.

2. Research product specifications for information on sizing, colors, etc.

3. Contact vendors for model numbers or changes in literature.

4. Handle current special offers such as rebates and free items.

5. Address special merchandise problems contained within a limited time period. Track complaints and maintain a file on customers with the same problem.

6. Key product information (sizes, publication errors, etc.) Into the P.I. System so it is available at order entry. Maintain file so deletions are made in a timely manner.

7. Handle complaints of missing parts to ensure customer does not have to return merchandise.

8. Investigate competitive pricing requests from customers.

9. Other duties as assigned.


Associated topics:
cutter, fabric, machine, maker, prototype, quality, sample, seamster, sewing machine operator, woven

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